Privacy Policy

1. Introduction

VendVice ("we," "us," or "our") provides software that helps vending machine operators manage their fleet, track sales, monitor inventory, and grow their business. This Privacy Policy explains what information we collect from you when you use our website and platform, how we use that information, and the rights you have over it.

By using VendVice, you agree to the practices described in this policy. If you do not agree, please do not use our services.

2. Information We Collect

Information you provide directly

• Account information: name, email address, company name, phone number, and password when you create an account.
• Billing information: payment card details and billing address (processed securely through our payment processor — we do not store full card numbers).
• Operational data: details about your vending machines, locations, products, inventory levels, and sales transactions you upload or sync.
• Communications: messages you send us through support, email, or contact forms.

Information collected automatically

• Usage data: pages viewed, features used, time spent in the platform, and click activity.
• Device data: IP address, browser type, operating system, and device identifiers.
• Cookies and similar technologies: see our Cookie Policy for details.

Information from third parties

• Vending machine telemetry: data from your connected smart machines (sales, stock levels, status, temperature).
• Integration partners: data shared by services you connect to VendVice with your permission.

3. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the VendVice platform
• Process transactions and manage your subscription
• Send service-related communications, alerts, and product updates
• Provide customer support and respond to your requests
• Improve and develop new features based on usage patterns
• Detect, prevent, and address fraud, security issues, and abuse
• Comply with legal obligations

We do not sell your personal information to third parties, and we do not use your operational data to train AI models for other customers.

4. How We Share Information

We share information only in the following circumstances:

• Service providers: with vendors who help us operate (hosting, payment processing, email delivery, customer support tools), subject to confidentiality obligations.
• Integration partners: when you connect a third-party service, only the data needed for that integration.
• Legal requirements: when required by law, subpoena, court order, or to protect rights, property, or safety.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to you.
• With your consent: in any other circumstance where you give us permission.

5. Data Security

We use industry-standard safeguards to protect your information, including encryption in transit (TLS) and at rest, access controls, regular security reviews, and secure infrastructure providers. Despite our efforts, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If we discover a data breach affecting your personal information, we will notify you and applicable authorities as required by law.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide our services. Operational data (sales, inventory) is retained per the limits of your subscription plan. When you close your account, we delete or anonymize your personal information within 90 days, unless we are legally required to keep it longer.

7. Your Rights and Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your information ("right to be forgotten")
• Export your data in a portable format
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at privacy@vendvice.com. We will respond within 30 days.

8. International Users

VendVice is operated from the United States. If you access the platform from outside the U.S., your information will be transferred to and processed in the U.S., which may have different data protection laws than your country. By using VendVice, you consent to this transfer.

9. Children's Privacy

VendVice is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For significant changes, we will notify you by email or through a notice in the platform before the changes take effect.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

VendVice
Email: privacy@vendvice.com
Support: support@vendvice.com